welkinPrivacy Policy

This page describes what we collect when you use welkin and how we keep that data protected. We take your privacy seriously and follow standard data-protection practices across all our operations. When you create an account, deposit funds, or play games on welkin, we collect certain information—your name, contact details, payment method, and gameplay history. We use this information to verify your identity, process your transactions, and comply with financial regulations.

Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest. We do not sell your personal information to third parties. We share data only with payment processors (like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet), our support team, and regulatory authorities when required by law. This policy applies to all users of welkin, regardless of whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang.

We update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of welkin after such changes constitutes acceptance of the updated policy.

What Data We Collect on welkin

We collect information in several categories. First, account information: your name, date of birth, email address, phone number, and national ID or passport details. We require this for Know-Your-Customer verification and to comply with anti-money-laundering regulations. Second, payment information: the payment method you use to deposit (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), your transaction history, and withdrawal requests. We do not store your full credit card or bank account number—payment processors handle that securely on their end.

Third, gameplay data: which games you play, your bets, your winnings and losses, and your account balance. We keep this information to calculate your account status, process payouts, and detect fraud or suspicious patterns. Fourth, device and usage data: your IP address, device type, operating system, browser type, and the pages you visit on welkin. We use this to troubleshoot technical issues, improve our app performance, and detect unauthorized access attempts.

We also collect data through cookies and similar tracking technologies. These help us remember your login preferences, track your session, and analyze how you use welkin. You can disable cookies in your browser settings, but some features of welkin may not work properly without them.

Personal data

Your name, date of birth, contact details, and ID documents. We use this to verify your identity and comply with regulations.

Payment data

Your deposit and withdrawal history, payment method, and transaction amounts. Payment processors handle sensitive card or account details.

Gameplay data

Your game history, bets, winnings, and account balance. We use this to calculate payouts and detect fraud.

Device data

Your IP address, device type, and browser information. We use this for security and technical troubleshooting.

How We Use Your Data on welkin

We use your data for several purposes. First, to provide our service: we need your account information to create your welkin account, process your deposits and withdrawals, and calculate your winnings. Second, to verify your identity and comply with law: we use your personal data and ID documents to confirm you are who you say you are and to meet anti-money-laundering requirements. Third, to detect fraud and protect security: we analyze your gameplay patterns, login history, and transaction data to spot suspicious activity and prevent unauthorized access.

Fourth, to improve our platform: we use aggregated, anonymized data to understand how users interact with welkin, which games are popular, and where we can improve performance or user experience. Fifth, to communicate with you: we send you emails or in-app messages about account updates, security alerts, promotional offers, and policy changes. You can opt out of promotional messages in your account settings, but we will still send you security and account-related notifications.

Sixth, to comply with legal obligations: we may share your data with regulatory authorities, law enforcement, or payment processors when required by law or court order. We do not share your data for marketing purposes or sell it to third parties.

We at welkin encrypt your data, limit access to authorized staff only, and never sell your personal information to third parties.

Data Security and Retention on welkin

We use industry-standard encryption to protect your data in transit and at rest. All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your personal information is stored on secure servers with restricted access. Only authorized welkin staff can view your data, and they are bound by confidentiality agreements.

We retain your data for as long as your welkin account is active, plus a standard period afterward to comply with financial regulations and resolve any disputes. If you close your account, we will delete your personal data within a standard timeframe, except where we are required by law to retain it (for example, for tax or anti-money-laundering purposes).

While we take security seriously, no system is completely immune to breaches. If we discover unauthorized access to your welkin account or personal data, we will notify you promptly and take steps to mitigate the damage. We recommend enabling two-factor authentication and using a strong, unique password to protect your account.

Your Rights and Our Obligations on welkin

You have the right to access, correct, or delete your personal data on welkin. You can update your account information in your account settings. If you want a copy of all the data we hold about you, or if you want to request deletion of your account and associated data, contact our support team. We will respond to your request within a standard timeframe.

You also have the right to opt out of promotional communications. You can disable marketing emails and in-app messages in your account settings. However, we will continue to send you security alerts and account-related notifications because these are essential to protecting your account.

If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team or with the relevant data-protection authority in your jurisdiction.

Third-Party Processors and International Data Transfer

We work with third-party processors to deliver welkin. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle your deposit and withdrawal transactions. Our hosting provider stores our servers and databases. Our support platform manages customer inquiries. These processors have their own privacy policies and data-handling practices. We ensure they meet our security standards through contracts and regular audits.

Your data may be transferred to and stored on servers outside your country. We take steps to ensure that data transferred internationally is protected to the same standard as data stored locally. By using welkin, you consent to this international data transfer.

Contact Us About Privacy on welkin

If you have questions about this privacy policy, how we handle your data, or your privacy rights on welkin, contact our support team via live chat or in-app messaging. We maintain English-language support and will respond to your inquiry within a standard timeframe. You can also reach us during peak periods like Liga 1 season, Piala AFF tournaments, or holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi.